MODIFICATIONS
We reserve the right to revise the terms of these policies. Any changes made will apply to all memberships created or renewed after the date such change was implemented.
The policies below were last updated on the 12th of June 2018.
MEMBERSHIP POLICIES
Our monthly memberships are based on an automatic renewal subscription. This means that after your initial free trial period you will be charged directly from the credit or debit card you used when you signed up.
At the time of writing we have one subscription option, monthly or annually. The terms and conditions in this section apply to all of our membership options.
INVALID PAYMENT
If your credit or debit card is no longer in use or your payment method is otherwise invalid, then your subscription will not renew, and your subscription will end. In certain cases, such as an expired card, our payment processor will contact the card issuing bank for updated information to allow the purchase to go through
Until you cancel your membership in your member area, billing will continue according to the cycle stated when you subscribed as a member.
CANCELLATION & REFUND POLICY
Monthly memberships can be cancelled through the member area at any time. Monthly memberships will not be refunded and your access to the member area will be restricted once your subscription reaches the cancellation date.
If you wish to cancel your annual subscription and receive a refund, then you must email [email protected] with the subject line as “Annual Membership Refund”. Your refund will be based on how much of the 12-month membership has been used and your refund will reflect that accordingly.
SEMINAR AND EDUCATIONAL EVENT POLICY
In the case of you being unable to attend the course for which you have registered, you can substitute another person in your place or transfer your registration to another date or another seminar of equal (or lesser) value without penalty for a period of one year following the starting date of the seminar for which you registered.
Your request for substitution or transfer must be made in writing to [email protected].
Only one transfer is permitted, and no difference in registration fees paid shall be refunded. If the transfer is to a higher cost seminar, the attendee shall pay PT Toolbox LTD the difference. All transfers expire within one year of the start day of the original seminar without exception.
For event/seminar registrations cancelled three days or more prior to the event/seminar, there will be a full refund of the fee less any administration costs. For event/seminar registrations cancelled three days or less, prior to the program date no refund will be made. If you do not attend an event/seminar you forfeit your fee and no refunds will be made.
Should a seminar be cancelled, postponed or date changed because of illness, weather, or any other reason whatsoever, all attendees will be notified as early as possible, and our liability will be solely limited to the return of the registration fee.
DATA PROTECTION & PRIVACY POLICY
PT Toolbox LTD is an education company for personal trainers. We provide support and education in a variety of formats and want to ensure you are aware of the information we collect and hold about you.
Please note we do not share customer details with any 3rd parties that are unrelated with PT Toolbox LTD offering you as a member a better service or discounts on relevant products, events and services.
We will gather and retain certain information that you provide voluntarily, this will include;
- The contact information you provide to us when you sign up, purchase a product or enquire about our services.
- Usage information in respect of any of the products and services we provide. including but not limited to course completion, webinar views, downloads and Facebook group interaction.
- Information we collect via cookies and related technology.
- IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.
As a member we process your information under the legal basis of legitimate interests. These interests include some or all of the following:
- To provide the best service we can: to provide you with content, products, services, tailored and personalised recommendations, general account management and the management of our products and services including access to the members site, highlighting resources that are new or may be of interest, checking in on members and requesting feedback.
- To understand how people, use the resources provided, to allow us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
- To determine the effectiveness of advertising and marketing campaigns
- To notify members of future offers and related products from ourselves and selected trusted partners.
- Whenever we process data for these purposes we will ensure that we always consider your personal data rights, hold them in the highest regard and take them into account in our decision making.
CALL/COMMUNICATION MONITORING
We may also monitor, record, store and use communications we have with you to improve the quality of our products and customer service, to confirm any instructions you give us, for training and operational compliance purposes and/or to provide you with support.
COMPLAINTS
If you wish to make a complaint about how we use your information, please contact Josh Mullin using [email protected] and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office via their website.
CONTACTING US
Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, restrict or erase your records, please email Josh Mullin using [email protected].
HOW LONG WE KEEP YOUR INFORMATION
We retain your information for up to 6 years following the end of your membership with us or your purchase. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.